Cricket Fantasy Champ Cancellation & Refund Policy
We strive to provide a seamless and enjoyable fantasy gaming experience for all users. However, we understand that certain circumstances may require contest cancellations or refund requests. This policy outlines the conditions under which such requests are processed.
1. Withdrawing from a Contest
Before the contest begins: Users may cancel their contest entry within the permitted timeframe as indicated on the contest details page. If cancellation is successful, the entry fee will be refunded to the user's account balance.
After the contest has started: Once a contest is in progress, cancellations are no longer allowed, and entry fees become non-refundable, as contest results are determined based on real-time player performances.
2. Cancellations by Cricket Fantasy Champ
Insufficient Participation: If a contest does not reach the required number of participants, Cricket Fantasy Champ reserves the right to cancel it. In such cases, all entry fees will be fully refunded to the participants.
Technical Issues: If a contest is affected by system malfunctions, software errors, or other technical disruptions that compromise fair gameplay, we may cancel the contest and issue refunds to all affected users.
Violation of Policies: If a contest is terminated due to breaches of our Fair Play Policy or other platform rules, refunds may not be issued to users found in violation.
3. Refund Guidelines
Refunds will be granted under the following circumstances:
- Contest cancellation by Cricket Fantasy Champ.
- User withdrawal before the contest start time.
- Transaction errors or incorrect billing charges.
Refund Processing: Approved refunds will be credited to the user’s Cricket Fantasy Champ account balance. These funds can either be used for future contests or withdrawn following our withdrawal guidelines.
Refunds will not be provided in the following cases:
- Disqualification due to rule violations.
- Losses incurred while participating in contests.
- Refund requests made after the contest has concluded.
4. Withdrawals from Your Account
Withdrawal Requests: Users can request withdrawals from their account balance if they meet the minimum withdrawal amount stated on the platform.
Processing Timeline: Withdrawal requests are typically processed within 3-5 business days. However, processing times may vary based on the payment provider.
Transaction Fees: A nominal processing fee may be applicable, which will be displayed at the time of withdrawal.
5. How to Request a Cancellation or Refund
Contacting Support: If you wish to cancel a contest entry or request a refund, please reach out to our support team at [email protected]. Ensure that you provide your account details, contest information, and a brief explanation for your request.
Review & Processing: Once submitted, your request will be reviewed by our team, and a response will be provided within 24-48 hours. Additional details may be requested to process your request.
6. Policy Amendments
Cricket Fantasy Champ reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be published on this page, and users are encouraged to review the policy periodically. Continued use of our platform after any updates indicates acceptance of the revised terms.
7. Get in Touch
If you have any questions or need further assistance, please contact our support team at [email protected].